The four jobs it takes over
Quote requests, answered the same day
Route, weight, type of goods, timing. It gathers what is missing, applies your pricing rules, and flags the ones that need a person rather than guessing.
"Where is my shipment"
The most repeated message in the business, answered without anyone stopping. It reads from the tracking you already keep.
Confirmations that chase themselves
Proof of delivery, the signed document, the missing reference. It asks, waits, and asks again, exactly the job that gets forgotten on a busy day.
The thread that never gets filed
Everything agreed in a chat lands in your records, so the job does not live only in a driver's phone or a dispatcher's memory.
Built for how the work actually moves here
Drivers on a weak signal upcountry, a dispatcher juggling six conversations, a pickup address sent as a voice note at ten at night, a booking that changes twice before the truck leaves. Message based systems work where anything needing a good line stops.
It reads from your existing tracking, spreadsheets and client records. We do not replace what already works, and reading comes before writing.
Where it stops
- It does not commit to a price outside the rules you set. Anything unusual goes to a person.
- It does not invent a delivery time it cannot see in your data.
- It does not take a customs or compliance decision. Those go to a person, every time.
- It says it is AI when asked.
What it costs
An operations system starts at $490 a month, an assistant on your messaging at $190, a line that answers the phone at $290 plus the calls.
Setup is quoted separately: one depot and a network across three regions are not the same job. The plans are here.
Questions we get asked about this
Does it replace our tracking system?
No. It reads from what you already use. Replacing it is a separate decision and usually a bad one.
Can it quote on its own?
Within the pricing rules you set. Anything outside them is flagged for a person rather than guessed at.
Our drivers are often on a bad connection. Does that break it?
The system runs in the cloud and works over messages, which is what still gets through when a signal is weak.
Can it handle Swahili from drivers and English from clients?
Yes, at the same time, and in the mix of both that most people actually write.
The rest of what we do here
Start with the free audit
Two lines about the task you keep repeating is enough to start. You get back a short written plan naming the one system worth building first. We reply within one working day, and we say plainly when automating it is not worth your money.