Exodus Labs AIBefore the price, the cost of the quiet
A receptionist you can keep runs a clinic in Dar around $120 to $150 a month. The call that rings out after hours, the message left on read overnight, the quote nobody sent, none of those sit on a payslip, and they are usually the bigger number.
Whether a plan earns back more than it costs depends on how often that happens to you, and counting it is exactly what the free audit does before you pay anything.
Start with one
Almost nobody needs all three systems at once. We begin with the one leaking the most, prove it pays for itself, then add the next. The free audit tells you which one that is.
The number is on the page
Most of this industry hides it until they have seen your building, so the figure fits what you look like you can pay. Ours is here, the same for everyone, before you spend thirty minutes with us.
We stand behind the result
If it does not do the job we agreed it would, we keep working at our own cost until it does.
It is written into the terms, not only here. You are paying for an outcome, not for hours that run whether it works or not.
Do the sum yourself. Take the job you want to hand over. How often it happens in a week, times how long it takes, times what that hour costs.
Then add what you lose when it does not get done at all: the calls that ring out, the quotes sent late, the slot nobody refilled. That last part is usually the biggest and almost nobody counts it. Put the year against the setup and twelve months of the plan.
The assistant
It answers on your website and on WhatsApp, from one memory, so a customer who starts in one place carries on in the other.
A single clinic or practice, on WhatsApp. Slightly above a month of reception cover in Dar, and it does not go home at five.
- WhatsApp, in the one language you choose
- Voice notes understood, so your patients speak instead of typing
- It knows your hours, your services and your prices
- A question it cannot answer is flagged for a person, not buried
- Every patient who writes becomes a record, in one place
- 500 conversations a month
Not on this plan: your website, a second language and insights. When you outgrow it, Starter adds the website and the shared memory.
One shop, one clinic, one office. A single place your customers write to.
- Your website and WhatsApp, one shared memory
- The language you choose, answering in your customer's words rather than yours
- Voice notes understood, they speak instead of typing
- Your catalogue or your directory, connected
- A question it could not answer is flagged, not buried
- Every customer who writes becomes a record, in one place
- 1,000 conversations a month
Not on this plan: insights. You get the conversations and the records, not the reading of them.
A business already answering more messages than one person can hold.
- Everything in Starter
- Basket or booking completed inside the chat
- Insights. A dashboard of what your customers ask for most, week by week
- The searches that found nothing, so you stock what people ask for
- Your records where you want them: connected to the system you already use, or held in one place we build if you have none
- 3,000 conversations a month
Several branches or several entities under one roof.
- Everything in Growth
- Stock, hours and staff kept separate per site
- Every branch on one screen, and each one on its own
- A monthly read. We go through what your customers actually asked, and come back with what to change: what to stock, what to answer differently, what is costing you orders
- Priority response when something needs attention
- A named contact who knows your setup
- 7,000 conversations a month
A conversation is one exchange with one customer, not the messages inside it. Someone who writes six times to place one order is one conversation, not six. We count it the way you would count it.
The operations system
The assistant answers. This is what happens to the work afterwards: the booking, the order, the record, the reminder, the team that has to act on it.
One clinic, one shop, one office that needs the work stored, not only answered.
- Everything in the assistant plans
- Bookings or orders taken and stored
- Customer records built as they write to you
- A dashboard your team logs into
- Plugged into the system you already use, or everything centralised here if you have none
- Reminders and confirmations sent on their own
- 1,500 conversations and 750 reminders a month
Not on this plan: insights. The work is stored and visible, but nobody is reading the pattern back to you.
A business running a full day, six or seven days a week, with a team to coordinate.
- Everything in Operations
- Staff accounts, one login each
- Waiting list handled automatically
- Insights. Bookings, cancellations and no shows counted, by person and by day
- Your data exportable at any time
- 3,000 conversations and 1,500 reminders a month
Several branches or several companies, each kept apart, each with its own numbers.
- Everything in Operations Full
- Stock, hours and staff separate per entity
- Every entity on one screen, and each one on its own
- A monthly read. Where the week is leaking, which branch is behind, what we would change next. Written, not a chart you have to interpret
- Priority response when something needs attention
- A named contact who knows your setup
- 9,000 conversations a month
The phone line
It answers the call, understands what the person wants, and books it into the same diary your team is looking at. It says it is an assistant, because a caller finding that out on their own is worse than being told.
A shop or a clinic where the phone rings all day and nobody is free to pick it up.
- 200 answered minutes a month, included in the price
- Nights, weekends and public holidays at the same price as a Tuesday morning
- It books straight into the diary your team already reads
- The language you choose, and it says it is an assistant
- Every call written up: who called, what they wanted, what was booked
A business where the phone is a real channel rather than an occasional one.
- Everything in The line
- 400 answered minutes a month, included
- A second number, for a second branch or a second service
- Insights. What people call about, by day and by hour, so you staff the hours that matter
Several branches, or one number that carries the whole business.
- Everything in Active
- 700 answered minutes a month, included
- Each branch on its own number and its own diary
- Priority response when something needs attention
Why minutes and not calls. A call answered in forty seconds and one that runs eleven minutes are not the same work, and a price per call makes the short ones pay for the long ones. Minutes are the unit the network bills us on, so it is the unit we pass on, with nothing hidden in an average.
A booking call usually runs about three minutes, so 200 minutes is around sixty five calls and 700 is around two hundred and thirty. A phone that rings and is never picked up costs nothing. Past 700 minutes the arithmetic changes and we quote it properly rather than pretend it scales.
Your number stays yours. It sits on your account, in your name, and the call charges come to you from your provider rather than marked up through us. If you ever stop, the number does not leave with us.
What sits outside the monthly plan
Always quoted separately, so you can see exactly what you are paying for and why.
What the monthly fee pays for
The assistant is the visible part. These four are the reason it still works in month six.
It stays current
Prices change, hours change, a product goes out of stock. We keep it matching reality, because one wrong answer costs more than a month of service.
It is watched
Checked every hour, day and night. A system nobody watches stops quietly, and your customers find out before you do.
It is corrected
When it answers badly we fix the cause and tell you what changed. Not a support queue you hope never to use.
It stays yours
Your data, your customers, your tone. Exportable whenever you ask, and yours if you ever leave.
Never on an invoice: the audit itself, changes during the build once you have seen it working, fixing anything that was built wrong, keeping the system current while the plan runs, and a standard export of your data if you go.
How the money works
The build, paid once
A fixed price agreed before anything starts and written into the order form. If the scope changes we tell you before the work happens, not on the invoice afterwards.
The run, paid monthly
Hosting, monitoring, repairs, and keeping it current as your hours and prices change. We will not sell a build without a run: a system nobody watches quietly stops working.
Third party costs, paid by you
Numbers, call minutes and the WhatsApp conversation fees Meta charges go to your own account, never marked up through us. We tell you the going rate for Tanzania before the build, not after the first bill.
- Thirty days notice to end the plan, from either side. No exit fee, and no charge to get your data out.
- Monthly fees can be revised once a year, with thirty days notice. If you do not accept it, you end the plan without penalty.
- Taxes and withholding in your country are yours, and we say so upfront rather than surprising you.
All of it is in the terms of service, written to be read. The questions people ask before signing are on the FAQ.
What moves the setup fee
Up
Several systems at once, because three is three projects. More places to reach, because one phone line is not five branches with different hours.
More languages, each built and tested rather than translated and hoped for. Software with no proper way in. Pricing with twelve exceptions instead of two.
Down
Starting with the one system leaking the most. Your hours, services and prices already written down somewhere, even a spreadsheet. One decision maker, because every extra approval is a week and a week costs money.
Tools that connect easily, which we tell you at the audit. Being honest about the half of the features nobody ends up using.
Start with the audit, not the invoice
We look at what your customers actually ask you, count it, and tell you which plan fits and whether you need one at all. It is free, it takes about thirty minutes, and you keep the findings either way.